Privacy Policy

Who we are

Our website address is: https://threesides.com.au.

What personal data we collect and why we collect it

Comments

When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

Contact forms

When you submit a contact form, new client enquiry form or help desk ticket, or subscribe to Threesides’ e-newsletter we collect the information that you provide. This data is stored and processed on the website and our CRM.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google’s Analytics, Tag Manager and Optimize services, as well as FullStory, Hotjar, SalesIQ, One Signal and Campaign Monitor to understand how our website is performing and how you interact with it. This allows us to improve our services and provide you with the best experience.

Each of these services is governed by their own privacy policy and you should refer to their website for detailed information. By using this site, you implicitly agree to be subject to their terms of use.

Who we share your data with

Any data shared by the above Analytics tools are processed anonymously, and no confidential information is automatically shared with them. If you provide your contact details, or any other information into any of the forms on this site, some of these services may collect that information for Threesides to use. This information is not used outside of Threesides.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

If you have any concerns about this site, or how your personal information is used, please contact us at [email protected] or call (02) 6249 1117