CBR Service Champions Program was an industry led initiative partnering with VisitCanberra and Austrade to produce Canberra’s first online training course to support local businesses to deliver great customers service to Canberra visitors.
The program ran in 2015 for 2 years and during that time over 500 tourism, hospitality, retail employees completed the training from over 110 organisations in the Canberra region
The course comprises of five modules that could be completed online at your own pace. The modules are between 20-40 minutes. Being online, this course provided staff and their managers the ability to access learning at the time they best learn and in an environment that suits them. The course was been optimised for mobile devices so if you like learning on the run login on your tablet device today.
The CBR Service Champions course is not currently live online but the content and program still exists. If you are interested in running the course in your organization or designing your own online customer service course, we can help you. Get in touch with Threesides and we’d be more than happy to have chat about how we might be able to help you.
The CBR Service Champions Course is an online course that comprises of five modules. Below is an outline of the topics of each module. Note these modules have been aligned to two nationally accredited units of competencies. For more information on how you can further your studies and use this course as evidence to accredited units and courses please visit our Further Study page.
|Module 1: A Tourist in Your Own City
|Module 2: Customer Service Essentials
|Module 3: Communicating with Customers
|Module 4: Delivering Great Service
|Module 5: Sustainable Customer Service