Tag Archives: Customer Service

How to have a whale of a time and manage customer expectations in tourism

By Kathryn@threesides | Published: October 19, 2011

Last week saw five Threesiders piling into cars and heading to beautiful Jervis Bay to experience firsthand the whale watching that we’ve been busy promoting for the last few months. This is a story of changing expectations and how managing a customer’s expectations throughout a journey could make or break a business. Our plan to [...]

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Be more like Andrew and make customer service ‘your specialty’

By threesides | Published: December 16, 2008

Provide a great customer service experience and you have the opportunity to win a new customer.  Simple stuff right  – but how come so many businesses got it wrong in 2008?. 2008 seemed to be the year of the bad customer service experience for me.  From Banks, to Telcos and hardware stores, all the big [...]

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